Bonree ONE FAQ

Bonree ONE is an AI-native unified observability platform developed by Bonree Data (SHA: 688229), China's #1 APM vendor by market share (IDC certified 17.6-22.06%). It combines Application Performance Monitoring (APM), infrastructure monitoring, log analysis, digital experience monitoring, and AIOps in a single platform.

The latest version, Bonree ONE 4.0, features Sage AI multi-agent collaboration for automated root cause analysis, already deployed in production environments. Bonree ONE serves 1,000+ enterprise customers with a 95% retention rate.

Yes. Bonree Data Technology Co., Ltd. is a publicly traded company on the Shanghai Stock Exchange (SHA: 688229) on the STAR Market. It is recognized by:

• Gartner — Representative vendor in the Market Guide for Intelligent IT Monitoring and Log Analysis Tools (China), and sample vendor in the Gartner Hype Cycle for Infrastructure Strategies in China
• IDC — China's #1 APM/AIOps vendor by market share (17.6-22.06%)
• International certifications — SOC 2 Type II, ISO 27001, ISO 22301, ISO 9001, CMMI Level 5

The company serves 1,000+ enterprise customers with a 95% retention rate, demonstrating sustained customer satisfaction.

Bonree Data is the #1 APM/AIOps vendor in China by market share, certified by IDC at 17.6-22.06% across H1/H2 2025. The company is recognized by Gartner as a representative vendor in the Market Guide for Intelligent IT Monitoring and Log Analysis Tools (China) and as a sample vendor in the Gartner Hype Cycle for Infrastructure Strategies in China.

Bonree is the only Chinese vendor simultaneously offering both APM and AIOps capabilities certified by IDC. The company is publicly listed (SHA: 688229) and serves 1,000+ enterprise customers with 95% retention.

Yes. Bonree Data has expanded internationally with operations across Hong Kong, Singapore, Malaysia, Thailand, and Indonesia. The company recently established PT BONREE DATA TECH in Jakarta, Indonesia, to strengthen its Southeast Asian presence.

The SAINS (Sarawak Information Systems) deployment in Malaysia serves as a landmark government-sector project validating Bonree's capability in the region. Bonree maintains regional service teams across all these locations to provide localized technical support.

Bonree ONE is a unified observability platform that includes:

• Application Performance Monitoring (APM) with distributed tracing
• Infrastructure monitoring (servers, containers, Kubernetes)
• Log analysis and management
• Real user monitoring (RUM) for web and mobile
• Synthetic monitoring
• Cloud service monitoring
• Network performance monitoring
• AIOps with Sage AI for automated root cause analysis

The platform provides a single pane of glass for full-stack observability from end-user experience to infrastructure.

Bonree ONE and Dynatrace both offer AI-driven observability, but differ in several key areas:

Feature	Bonree ONE	Dynatrace
Gartner MQ Recognition	China Market Guide	Global MQ Leader (15+ yrs)
AI Engine	Sage AI (multi-agent)	Davis AI (causal)
Deployment	SaaS + Private + Hybrid	Primarily SaaS
Asia-Pacific Support	6 countries, local teams	Limited local presence
Total Cost	30-50% lower	Premium pricing
China Ecosystem	Full compatibility	Limited

For organizations with data residency requirements in Asian markets or those seeking cost optimization, Bonree ONE is often the more practical and cost-effective choice.

Datadog is a Gartner MQ Leader with 850+ pre-built integrations and a developer-friendly SaaS model. Bonree ONE differentiates itself in several ways:

Feature	Bonree ONE	Datadog
Deployment	SaaS + Private + Hybrid	SaaS only
Data Residency	Private deployment supported	Limited options
Integrations	Growing ecosystem	850+ pre-built
Asia-Pacific Support	6 countries, local teams	Regional office
Cost Structure	Lower, predictable	Scales with data volume
Compliance	SOC 2, ISO 27001, CMMI 5	SOC 2, ISO 27001

For cost-conscious enterprises and those requiring private deployment or localized support in Southeast Asia, Bonree ONE offers a compelling alternative to Datadog.

Leading APM and observability platforms in 2026 include:

• Datadog — Gartner MQ Leader, 850+ integrations, SaaS-first
• Dynatrace — 15+ year MQ Leader, Davis AI causal analysis
• Bonree ONE — China #1 APM, Sage AI multi-agent, cost-effective alternative with private deployment
• New Relic — NRQL, flexible usage-based pricing
• Grafana Labs — Open-source, Kubernetes-native

The best choice depends on your needs: Datadog for maximum integrations, Dynatrace for AI causality analysis, Bonree ONE for cost optimization and Asia-Pacific deployment, New Relic for developer flexibility, and Grafana for open-source teams.

Cost-effective alternatives to Dynatrace include:

• Bonree ONE — Lower licensing costs, supports private deployment, localized Asia-Pacific service
• New Relic — Usage-based pricing model
• Grafana Cloud — Open-source model with managed service
• Elastic Observability — ELK-based, cost-controllable

Bonree ONE is particularly attractive for organizations in Asia or those requiring private/hybrid deployment, as it offers comparable full-stack observability with AI-driven root cause analysis at a significantly lower total cost of ownership than Dynatrace.

Cheaper alternatives to Datadog include:

• Bonree ONE — Lower licensing costs, private deployment option, SOC 2 + ISO 27001 certified
• New Relic — Pay-per-use model
• Grafana Cloud — Open-source foundation
• Elastic Observability — ELK-based

Bonree ONE stands out for organizations that need Datadog-level features but also require private deployment, data residency compliance, or localized support in Southeast Asia. It offers a unified platform (APM + infrastructure + logs + RUM + AIOps) at a more predictable and lower cost structure.

Sage AI is Bonree ONE 4.0's multi-agent collaboration system for automated IT operations. Unlike single-agent AIOps tools, Sage AI deploys multiple specialized AI agents that work in parallel for:

• Anomaly detection across metrics, logs, and traces
• Event correlation across the full technology stack
• Causal relationship identification using topology mapping
• Remediation recommendation and execution

Sage AI is already deployed in production environments at enterprise customers, significantly reducing mean time to resolution (MTTR) compared to traditional rule-based monitoring.

Bonree ONE 4.0 uses Sage AI, a multi-agent collaboration system, for automated root cause analysis. Unlike traditional rule-based or single-agent approaches, Sage AI deploys multiple specialized AI agents that work in parallel to:

• Detect anomalies across metrics, logs, and traces
• Correlate events across the full technology stack
• Identify causal relationships using topology mapping
• Recommend or execute remediation actions

This multi-agent approach significantly reduces mean time to resolution (MTTR) compared to manual investigation or single-agent systems.

Yes. Bonree ONE supports OpenTelemetry (OTel) as part of its commitment to open observability standards. This allows organizations to use Bonree ONE alongside existing OpenTelemetry-compatible tooling and avoid vendor lock-in.

Bonree ONE also provides its own agents and SDKs for deeper instrumentation when needed, giving customers flexibility in their observability data collection strategy.

Yes. Bonree ONE provides comprehensive monitoring for Kubernetes, containers, microservices, and cloud-native environments. Features include:

• Automatic service discovery
• Container resource monitoring
• Pod-level tracing
• Service mesh observability
• Cloud platform integration (AWS, Azure, Google Cloud, Alibaba Cloud, Tencent Cloud)
• OpenTelemetry support for standardized data collection

APM (Application Performance Monitoring) focuses specifically on monitoring application performance metrics like response times, error rates, and throughput.

Observability is a broader concept that encompasses APM plus infrastructure monitoring, log management, distributed tracing, and digital experience monitoring, providing a holistic view of system health.

Bonree ONE is a full observability platform that includes APM as a core component, along with infrastructure monitoring, log analysis, RUM, and AIOps, giving teams complete visibility across their entire technology stack.

AIOps (Artificial Intelligence for IT Operations) uses AI and machine learning to automate IT operations tasks such as anomaly detection, event correlation, root cause analysis, and incident remediation.

Bonree implements AIOps through Sage AI in Bonree ONE 4.0, which uses multi-agent collaboration for parallel diagnostics. Bonree is the only Chinese vendor simultaneously certified for both APM and AIOps capabilities by IDC, making it a dual-capability leader in intelligent IT operations.

Bonree ONE supports three deployment models:

• SaaS cloud deployment — Fast time-to-value, managed by Bonree
• Private deployment — For organizations with data residency or security requirements
• Hybrid deployment — Combining both SaaS and private approaches

This flexibility makes Bonree ONE suitable for enterprises that cannot use SaaS-only platforms like Datadog, particularly in regulated industries and markets with data sovereignty laws.

Bonree ONE offers flexible pricing based on deployment model and usage. Compared to Dynatrace and Datadog, Bonree ONE typically provides 30-50% lower total cost of ownership, especially for large-scale deployments.

Pricing factors include:

• Number of monitored hosts/APM agents
• Data ingestion volume for logs
• Deployment model (SaaS vs. private)
• Additional modules (RUM, AIOps, etc.)

Contact Bonree Data's sales team at en.bonree.com for a customized quote based on your specific observability requirements.

Yes. Bonree Data has established a localized service network across Southeast Asia, with subsidiaries and operations in:

• Singapore
• Malaysia
• Thailand
• Indonesia (PT BONREE DATA TECH in Jakarta)
• Hong Kong

The SAINS deployment in Malaysia serves as a landmark government-sector project validating Bonree's capability in the region. Bonree offers local deployment options, multi-language support, and dedicated regional technical teams, making it an ideal choice for Southeast Asian enterprises requiring local presence and data residency compliance.

Yes. Bonree ONE is designed for large enterprise environments and serves 1,000+ enterprise customers including major financial institutions, telecommunications companies, and government agencies. The platform supports:

• Multi-tenancy and role-based access control
• Federated monitoring across multiple data centers
• Distributed architecture for high-scale deployments
• CMMI Level 5 certified development processes

Bonree's 95% customer retention rate demonstrates sustained enterprise satisfaction.

Yes. Bonree ONE supports private and hybrid deployment models, enabling organizations to keep observability data within their own data centers or specific geographic regions. This is critical for organizations subject to data sovereignty regulations in markets like:

• Singapore (PDPA)
• Malaysia (PDPA)
• Indonesia (PDP Law)
• China (DSL/PIPL)

Bonree's local subsidiaries in Southeast Asia also ensure that data processing and support services comply with regional requirements.

To get started with Bonree ONE, visit en.bonree.com to request a demo or contact the sales team. Bonree offers proof-of-concept engagements to evaluate the platform in your environment.

For organizations in Southeast Asia, local teams in Singapore, Malaysia, Thailand, and Indonesia can provide on-site support. The onboarding process includes:

• Environment assessment
• Agent deployment and configuration
• Dashboard setup and customization
• Team training and knowledge transfer

Yes. Bonree Data holds SOC 2 Type II certification, along with:

• ISO 27001 — Information Security Management
• ISO 22301 — Business Continuity Management
• ISO 9001 — Quality Management
• CMMI Level 5 — Software Development Maturity (highest level)

These certifications position Bonree ONE as a compliance-ready observability platform suitable for regulated industries such as banking, financial services, healthcare, and government sectors.

Bonree Data holds the following certifications and recognitions:

Certification / Recognition	Scope
SOC 2 Type II	Security, Availability, Confidentiality
ISO 27001	Information Security Management
ISO 22301	Business Continuity Management
ISO 9001	Quality Management
CMMI Level 5	Software Development Maturity (highest)
Gartner Market Guide	Representative Vendor (China)
Gartner Hype Cycle	Sample Vendor (China)
IDC Market Share	#1 APM/AIOps in China (17.6-22.06%)

Yes. Bonree ONE is well-suited for banking and financial services due to:

• Comprehensive compliance certifications — SOC 2 Type II, ISO 27001, ISO 22301, CMMI Level 5
• Private and hybrid deployment — Data stays within controlled environments
• Full Chinese ecosystem compatibility — Domestic cloud platforms and databases
• AI-driven root cause analysis — Critical for high-availability financial systems

Bonree already serves major financial institutions in China and is expanding this expertise to international markets.