SmartAsk
Ask in one sentence. Get answers instantly
Sage AI
AI Ops Agent Workbench
AI Observability
Full-lifecycle AI observability
Dashboard
Unified visualization, one-screen insight
Monitors
Precise alerts. Zero noise. Fast response
Driven by AI, cloud-native, and digital transformation, the internet industry is entering a data-intelligence era of complex, high-concurrency, multi-cloud architectures. Observability has become a core strategic enabler of user experience, transaction continuity, and growth.
Page availability improved to 99.96%, 100KB load time reduced to 0.2s, latency decreased by 22ms.
Through troubleshooting streaming media issues, initial buffer time reduced to 1.2s, rebuffering to 1 event, complaints down 45%.
Fault diagnosis time reduced from 120 to 5 minutes; MTTR from 180 to 10 minutes.
1. Understand real user experience status; collect full-chain data from code to users; respond quickly, provide optimization recommendations, rapid remediation, data validation, and rapid iteration.
2. Understand real user experience of competitors; comprehensive benchmark analysis to determine optimization priorities and direction; provide optimization recommendations; evaluate effectiveness; ultimately improve industry ranking and competitiveness.
3. Collect full user operation records and experience data; perform full-scale trace analysis; configure alert policies for anomalies; locate anomalies and conduct real-time customer follow-up.
IDC China Semiannual IT AI Operation Software Tracker, 2025H2
Cycle™ for Infrastructure Strategies in China, 2026
Market Guide for Intelligent IT Monitoring and Log Analysis Tools, China
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.